eCAP FAQs

How can I access resources to help my company get started with eCommerce activities?

Austrade has produced valuable resources to assist companies to embrace eCommerce (including online exporting: a guide for Australian business) - https://www.austrade.gov.au/ecommerce
 
The Australian Government provides training and advice through its ASBAS Digital Solutions program, delivered in South Australia through the Adelaide Business Hub - https://adelaidebusinesshub.com.au/digital-workshops-mentoring
 
The Government of South Australia's Export Fundamentals Program, delivered by the Australian Industry Group, also provides access to resources and advice to support eCommerce activities - https://connectplus.sa.gov.au/programs/export-fundamentals-program
 
Register your interest in accessing these resources with an email to exportsa@aigroup.com.au or contact the Export Fundamentals advice line on 1300 776 063.
 
Webinar recording insights and strategies for eCommerce
 
The Department for Trade and Investment held an insights and strategies for eCommerce webinar series in partnership with Austrade in August 2020.
Watch Webinar Part One - Opportunities and global trends of eCommerce, how the COVID-19 pandemic has affected eCommerce, what are the regulatory requirements when selling on cross border eCommerce , how to work with online marketplaces, how to manage your logistics when selling on cross border eCommerce.

Watch Webinar Part Two - How to set up your own website, how to use social media to boost your eCommerce sales, how to manage your product content online, how to localise your digital marketing content, how to manage your cross border payments.

Can I access eCAP if I am a non-employing business?
 
Yes. Employee numbers are requested to substantiate the competitive basis of merit. If no employees, enter ‘0’ in the question.
 
Why are applications only open to businesses with an annual turnover of more than $100,000?

eCAP is targeting established small and medium exporters that can pivot successfully to increase export sales through eCommerce.

How do I calculate turnover?
 
Annual turnover is the total ordinary income that you derive in the income year, in the course of running your business.
 
What evidence do I need to provide to prove my business has an annual turnover of more than $100,000?
 
Most recent general purpose financial statements complying with the relevant Australian accounting standard.

How do cluster applications work?
 
The eCommerce Accelerator Program is a competitive, merit-based grant program. Applications will be assessed in comparison to other applications.
 
Cluster leads should be an organisation that can foster collaboration from businesses within a specific industry sector or location. 
 
Example 1
A cluster lead may collaborate with a range of businesses in the manufacturing industry, who are exporters, and submit an application that will support those businesses to transition to online methods to increase their exporting.
 
Example 2
A cluster lead may collaborate with a range of businesses from the same location, such as Adelaide Hills or the Riverland who are exporters, and submit an application that will support those businesses to transition to online methods to increase their exporting. Those businesses do not need to be from the same industry, but the same location or region. This type of application would show the benefit of grants for the region. 
 
Participating businesses will be referred to as cluster members; and will need to work with the cluster lead to identify the eligible activities and estimated cost that would be beneficial to them. The cluster members will need to match the estimated cost - dollar for dollar.
 
Cluster members must meet cluster project eligibility to be considered a member. Cluster leads are responsible for ensuring this is achieved.
 
Cluster leads are able to budget up to 10 per cent for project management. This will not be an additional payment and must be budgeted within the grant amount requested. 
 
Cluster members do not need to submit individual applications, unless they wish to apply separately for another category, however the activity cannot be the same as that of the cluster project.
 
I have been successful in receiving eCAP funding and I would like to engage a professional service provider to help develop our eCommerce capability. Are you able to recommend a service provider?
 
The Department for Trade and Investment is developing a Directory of Service Providers who can assist businesses with a range eligible eCAP funded activities. This directory will be available on our website by the end of May 2021.